PostEx Helpline Number & Contact Details (2026)
Need to reach PostEx Pakistan about a parcel, a missed delivery, or a complaint? These are the official contact channels listed by PostEx itself (postex.pk). For anything official, use the contacts below.
PostEx Helpline: (042) 111 786 227
This is the official PostEx helpline number. Call it for parcel status problems, missed or failed deliveries, address corrections, and complaints. Before you call, keep two things ready: your tracking number and the mobile number registered on the order. That is what support will ask for first.
PostEx WhatsApp Number
PostEx does not publish an official WhatsApp support number. Various mobile numbers on directory and tracking sites claim to be “PostEx WhatsApp” — these are unverified, so treat them with caution and never share bank or CNIC details over them. The reliable channels are the helpline above and the official email below.
PostEx Email: [email protected]
Use email when you need a written record — complaints, refund or COD disputes, and follow-ups. Include your tracking number, your city, and a clear description of the problem.
PostEx Head Office
PostEx is headquartered in Lahore, Punjab. For the head-office address and how to find the nearest PostEx facility in your city, see our PostEx office locations guide.
How to File a PostEx Complaint
- Gather your tracking number and the registered mobile number on the order.
- Call (042) 111 786 227 or email [email protected] with the details.
- Ask for a complaint or ticket reference number and save it.
- If there is no resolution in 2 to 3 working days, follow up quoting that reference number. For payment disputes, the merchant who shipped your order can also raise the issue through PostEx merchant support, which is often faster.
Frequently Asked Questions
What is the PostEx helpline number?
The official PostEx helpline is (042) 111 786 227, listed on postex.pk.
Is the PostEx helpline open 24 hours?
PostEx does not publish official support hours, so we cannot confirm round-the-clock availability. Helpline queries about parcels can also be emailed anytime to [email protected].
How do I complain about a lost or delayed PostEx parcel?
Call (042) 111 786 227 or email [email protected] with your tracking number and registered mobile number, and keep the complaint reference they give you.
Does PostEx have an official WhatsApp number?
No official WhatsApp support number is published by PostEx. Use the helpline or email instead, and be cautious of unverified mobile numbers online.
Where is the PostEx head office?
PostEx is headquartered in Lahore, Punjab. See our office locations guide for details and how to find the nearest facility.